Welcome to our blog where we examine what is happening in the industry and what it means for your business.

The evolution of Call Centers

Posted by Frits

Half of the world’s population will remember a time when dad used to sit with a pile of papers complaining about how confusing and complicated it was changing from one insurance house to another. Only black ink was good enough for completing application forms, which was then sent off in an A4 envelope by post.


Fired up for change and ready to build business

Posted by Ian Goss-Ross

Change is the only inevitable in business. Systems, processes, people and the market is a constantly evolving and any credible business must be flexible and agile enough to deal effectively with change. Executive leadership at people and enterprise focused ICT company Elingo believes while the stakes are certainly a lot higher today, businesses that can learn to adapt and effectively rally their teams have a substantial opportunity to lead from the front.