Data and analytics: The other final frontier

Posted by Kevin Hall

Oh data, where art thou?

According to Forrester, most organisations are swimming in data, but starving for insight. They're not far off - IDC has predicted that the more than 23 zettabytes of data currently available is going to double by 2020. The problem has always been that the business needs a way to turn data into action that can be implemented at scale.

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The new worker: building the skills base for the future enterprise

Posted by Kevin Hall

If you think the future of work is coming, you'd be mistaken - it's already here. Just ask SAP Africa's head of education, Goutam Dev, who recently had a rather interesting interaction with his bank's digital assistant. He called his bank with a question when the financial institution's digital assistant got stuck in a response loop. Dev was forced to hang up on 'her'. He promptly received an email apology, informing him that she was still learning and hoped to be of better service next time.

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For what it's worth

Posted by Jannie Pretorius

In this, the third and final part in this set of Industry Insights where process is discussed, I will examine how to understand the value a business derives from the process. Even though return on investment will always be one of its critical drivers, there are also fringe benefits to consider.

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