The evolution of Call Centers

Posted by Frits

Half of the world’s population will remember a time when dad used to sit with a pile of papers complaining about how confusing and complicated it was changing from one insurance house to another. Only black ink was good enough for completing application forms, which was then sent off in an A4 envelope by post.

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Is your VOIP solution simply brilliant?

Posted by Frits

Long gone are the days where public switch operators control how calls should be routed. For too long telephony was a highly specialised and complex environment, that required a degree in telecommunications.

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