Welcome to our blog where we examine what is happening in the industry and what it means for your business.

Tech, commitment and focus. Turn cold leads into hot sales

Posted by Kevin Hall

Economic instability and high rate of churn among employees within some companies are partly why leads are not being converted to iron clad sales.

Kevin Hall, National Sales and Marketing Manager at leading ICT services and solutions firm Elingo explains that slow economic growth means companies take the time to make decisions, and a high staff turnover within the sales force results in inconsistency.

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Getting to grips with customer needs

Posted by Frits
customer service

Exceptional customer service is the holy grail of business. Communication and marketing teams around the world focus on this key element, and yet as much focus as it receives, exceptional service remains elusive at best, and frequently highly problematic for many organisations.

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Creating Better Customer Experiences One Call at a Time

Posted by Frits

If you make money using the phone, then your phone system needs to be a business enabler, not inhibiter. Your prospects must be able to reach you in a timely manner. Your customers need to find you wherever you are, at the front desk, in a meeting or outside the office. That’s how you want to serve your prospects and customers. That’s how they want to be treated.

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