Welcome to our blog where we examine what is happening in the industry and what it means for your business.

From Dark Ages to Automation - the Evolution of Communication

Posted by Karl Reed
Business Process Automation

Do you remember the days when people delivered documents to your desk? Paper pushers and mail rooms, people receiving emails and re-routing these to various people to handle? I call them the human routers … then, tracking activities and escalations of work and staff via Excel spreadsheets? This is still how it works in most organisations, so have we really evolved?

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Virtual panel discussion: Long term contracts a problem for business?

Posted by Karl Reed

Long term contracts were at one stage considered as the most viable option to protect businesses against high annual increases. The rapid development of new technologies has changed all that – top technology and services today may be superseded tomorrow. Somewhere in all this there must be a middle road. We asked a number of industry players to give us their views on this and related issues.

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