Welcome to our blog where we examine what is happening in the industry and what it means for your business.

Creating Better Customer Experiences One Call at a Time

Posted by Frits

If you make money using the phone, then your phone system needs to be a business enabler, not inhibiter. Your prospects must be able to reach you in a timely manner. Your customers need to find you wherever you are, at the front desk, in a meeting or outside the office. That’s how you want to serve your prospects and customers. That’s how they want to be treated.

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Five communication trends for the contact centre industry

Posted by Frits
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The watchwords are flexibility and choice. With new generation technologies, companies are able to launch a limited time frame outbound sales campaign, for example, and then either close the campaign down or change its structure fundamentally. All of this can be achieved without any intensive hardware upgrades or downgrades. The global market has already moved decisively in this software-centric direction. South African companies will follow suit as they realise the extent of the flexibility on offer.

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