Welcome to our blog where we examine what is happening in the industry and what it means for your business.

Virtual panel discussion: Long term contracts a problem for business?

Posted by Karl Reed

Long term contracts were at one stage considered as the most viable option to protect businesses against high annual increases. The rapid development of new technologies has changed all that – top technology and services today may be superseded tomorrow. Somewhere in all this there must be a middle road. We asked a number of industry players to give us their views on this and related issues.


Tech, commitment and focus. Turn cold leads into hot sales

Posted by Kevin Hall

Economic instability and high rate of churn among employees within some companies are partly why leads are not being converted to iron clad sales.

Kevin Hall, National Sales and Marketing Manager at leading ICT services and solutions firm Elingo explains that slow economic growth means companies take the time to make decisions, and a high staff turnover within the sales force results in inconsistency.


Getting to grips with customer needs

Posted by Frits
customer service

Exceptional customer service is the holy grail of business. Communication and marketing teams around the world focus on this key element, and yet as much focus as it receives, exceptional service remains elusive at best, and frequently highly problematic for many organisations.