Is your VOIP solution simply brilliant?

Posted by Frits

Long gone are the days where public switch operators control how calls should be routed. For too long telephony was a highly specialised and complex environment, that required a degree in telecommunications.

Before the dawn of the IP age, there were three standards in communication - phoning, faxing and, of course, a letter in the mail.

Moving forward to 2016, communication is no longer confined to the phone on your desk or fax machine in the office next door. The name of the game is now Unified Communication. This is something many telephony providers claim to offer, but few actually do.

It begs the question what exactly is Unified Communication and how easily can this be deployed in your environment?

Unified Communications is the integration of real-time voice, conferencing (audio, web and video), integrated unified messaging (instant messaging, voice-mail, email, SMS and fax), desktop sharing, presence and mobility.

In its broader sense, UC covers all forms of communication that are exchanged via a network. UC allows an individual to send a message via one medium and receive the same communication on another medium.

So, if businesses understand the benefits and functionality of United Communications, what is preventing them from taking the technology on board?

For many companies expanding their current Telephony Solution to accommodate growth poses several challenges, converting to a Unified Communication Solution is even more cumbersome.

Let us look at some of these challenges

GROWTH

One of the biggest challenges in managing a telephony solution is growth. Far too many telephony providers still rely on proprietary and outdated technology. Separate servers manage voice, voicemail and unified messaging. Growing beyond the supported number of users for a service like voicemail usually results in replacement of equipment.

DISPARATE VIEWS

Having multiple servers adds to the complexity of managing a telephony solution. In most cases, each server is only responsible for a specific type of media interaction. This results in the end user having to use multiple and disparate interfaces in performing Unified Communication functions.

REDUNDANCY

For the telephony providers who simply bolted on IP and more specifically Unified Communication to their solution, redundancy comes at a premium to the customer, in the form of duplicating most of the telephony solution.

LIFE-SPAN OF EQUIPMENT

Telephony solutions, upgraded with the continuous addition of new services in the form of additional hardware, places an unnecessary burden on the consumer in the form of maintenance of the different telephony components.

ACCESSIBILITY

Having the freedom to work from anywhere using any device is paramount in today’s competitive marketplace. Does your telephony solution offer all its Unified Communications functionality through one interface across multiple devices? Is there a Telephony Provider whose Product offering was designed from the ground up for Unified Communications?

Consider ShoreTel.

ShoreTel delivers proven business value through its truly unique architecture offering the flexibility of Cloud, Premise or a Hybrid solution, delivering comprehensive business IP

Telephony and Unified Communication through these benefits

SCALABLE

Seamlessly scale from 10 to 20 000 users in a single image across multiple sites, without ever having to rip and replace equipment again.

ShoreTel’s unique architecture offers a customer the freedom to easily grow from a Premise-based solution to a Cloud, or a hybrid offering.

MAINTAINABLE

The entire ShoreTel solution is managed from a single web-based interface with comprehensive system monitoring and diagnostics, which provides detailed information about the performance and health of your system.

ShoreTel offers a single client application, with an intuitive interface that greatly improves user productivity and performance.

AVAILABLE

Because of the ShoreTel unique distributed architecture, there is no single point of failure, resulting in five 9’s of availability straight out the box.

By simply adding an additional voice appliance to the network, a customer can leverage off the ShoreTel’s N+1 redundancy offering seven 9’s of availability (99.99999% availability).

RELIABLE

ShoreTel offers purpose-built solid-state voice appliances that have only one moving part, a cooling fan.

This innovative engineering’s result is an average power consumption of 25W with no special cooling requirements. This results in a mean time between failure of 15 to 25 years.

MOBILITY

Staying connected to the office, no longer requires a phone on a desk. ShoreTel offers a Mobility client that is supported on Android and Apple, enabling Unified Communication from anywhere in the world, alleviating high roaming charges.

"You have the Freedom to be simply brilliant".

Find out who Elingo completes Ivanhoe Mines’ ShoreTel migration in record time.