The evolution of Call Centers

Posted by Frits

Half of the world’s population will remember a time when dad used to sit with a pile of papers complaining about how confusing and complicated it was changing from one insurance house to another. Only black ink was good enough for completing application forms, which was then sent off in an A4 envelope by post.

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Marketing Spread Exclusive

Posted by Kevin Hall

Cloud applications and security in the mines

Traditionally, clients used to put their technology infrastructure on servers at their local premises. They would build a server room and deploy business-critical systems like customer relationship management (CRM), enterprise resource planning, and accounting on their local network.

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