Virtual panel discussion: Long term contracts a problem for business?

Posted by Karl Reed

Long term contracts were at one stage considered as the most viable option to protect businesses against high annual increases. The rapid development of new technologies has changed all that – top technology and services today may be superseded tomorrow. Somewhere in all this there must be a middle road. We asked a number of industry players to give us their views on this and related issues.

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Getting to grips with customer needs

Posted by Frits
customer service

Exceptional customer service is the holy grail of business. Communication and marketing teams around the world focus on this key element, and yet as much focus as it receives, exceptional service remains elusive at best, and frequently highly problematic for many organisations.

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Creating Better Customer Experiences One Call at a Time

Posted by Frits

If you make money using the phone, then your phone system needs to be a business enabler, not inhibiter. Your prospects must be able to reach you in a timely manner. Your customers need to find you wherever you are, at the front desk, in a meeting or outside the office. That’s how you want to serve your prospects and customers. That’s how they want to be treated.

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