Partly cloudy with no forecast for rain

Posted by Kevin Hall
contact centre

The decision to go cloud is no longer just a simple decision made because of the strategic business benefits, but also certain areas of the business needs should be considered. A wholesale approach to cloud infrastructure is not always possible, as the company’s operating model may require additional specifications for the business needs.

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Customer service vs Customer experience

Posted by Kevin Hall
Customer service

5 key points to remember

When dealing with customers and clients, most enterprises are competing on service and not on features and functionality. The result has been a service mindset where customers are seen as commodities, and customer retention is becoming harder than ever.

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