Welcome to our blog where we examine what is happening in the industry and what it means for your business.

The new worker: building the skills base for the future enterprise

Posted by Kevin Hall

If you think the future of work is coming, you'd be mistaken - it's already here. Just ask SAP Africa's head of education, Goutam Dev, who recently had a rather interesting interaction with his bank's digital assistant. He called his bank with a question when the financial institution's digital assistant got stuck in a response loop. Dev was forced to hang up on 'her'. He promptly received an email apology, informing him that she was still learning and hoped to be of better service next time.


Elingo at the heart of Viva Foundation’s continued community support

Posted by Kobus Potgieter

ICT company Elingo (Pty) Ltd. is focused on solutions and services within the multimedia contact centre and enterprise IP telephony space, but is also a long-time sponsor of the enterprise development programme run by the Viva Foundation of South Africa – sponsorship that means sustainability for the organisation and continued assistance to those in need.