Scheduling agents in a contact centre can be a full-time balancing act, especially when shift schedules must account for multiple interaction types, agent skill sets and the typical peaks and valleys in customer volume. Interaction Optimizer® is a workforce management software application to optimize effectiveness and achieve service goals in multi-channel contact centres’ from 25 agents to thousands. While Interaction Optimizer makes it easier to schedule a contact centre’s agent workforce, it’s also made to lower your total cost of ownership more than any other workforce management solution.
Make any agent workforce inherently more effective with Interaction Optimizers intelligent forecasting, scheduling and real-time adherence.
Brochure: Interaction Optimizer
Video: See Optimizer in Action