Source: Interactive Intelligence
Published 8 February 2012
Integrated solution gives customers reduced costs, faster settlement, and increased compliance
JACKSONVILLE, Fla. and GAITHERSBURG, Md., Feb. 8, 2012 – Latitude Software, an Interactive Intelligence Group Inc. company (Nasdaq: ININ), and PaymentVision have partnered to offer an integrated debt collection and electronic payment solution.
The integrated solution was designed to help customers reduce costs, more quickly receive settlements, and increase compliance.
“Before we deployed the integrated Latitude and PaymentVision solution we were doing everything manually,” said Western Mass. Credit Corp.’s president and CEO, Linda Lata. “Following deployment, we immediately saw an increase in collections. There’s no longer a bottleneck at our credit card and Web terminal, our IVR captures calls that would have been lost to disconnections, and we are now PCI-compliant. Overall this has been a great experience for us.”
Latitude provides debt collection software and services for collection agencies, first-party creditors, debt buyers, and law firms. Its software suite, which can be delivered via a premise or hosted model, manages all pre- and post-charge-off accounts and the entire collection workflow process. The software suite’s open architecture was designed to help customers improve communications and account tracking for more effective debt recovery.
“Our partner mission is to deliver the most feature-rich solution that streamlines the payment collection process, boosts productivity, and increases PCI compliance,” said PaymentVision CEO, Robert Pollin. “Latitude’s offering perfectly supports this mission by giving our joint customers added value through a flexible, easy to use, yet comprehensive solution.”
The PaymentVision solution enables customers to accept ACH, check, and credit or debit card payments by phone or through Internet channels. PaymentVision’s electronic payment services give customers reduced administrative overhead, additional payment channels, and PCI compliance advantages. The company’s “no hold, no reserve” feature offers flexible settlement options so that customers can leverage their current banking relationships, thus eliminating hold requirements and accelerating funds receipt.
“Our mission is to offer flexible and complete solutions that give our customers a competitive edge,” said Latitude president, Carl Harkleroad. “PaymentVision helps us deliver on that mission by adding powerful automated payment features to our suite, such as its unique ‘no hold, no reserve’ capability. We’re proud to partner with PaymentVision to give our joint customers an even greater competitive advantage.”
PaymentVision is a biller-direct, PCI-compliant, electronic payment gateway provider. PaymentVision offers clients the unified ability to accept ACH, check, and credit or debit card payments, by phone, or through Internet channels. PaymentVision solutions handle billions of dollars for thousands of financial institutions, large and small nationwide including, credit unions, banks, consumer finance and collection agencies. PaymentVision was founded in 1988 and is headquartered in Gaithersburg, Maryland. PaymentVision can be reached at 800-345-7243, or on the Web at www.paymentvision.com.
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