By Ian Goss-Ross, Chief Executive Officer at Elingo

Published 6 May 2013
BYOD, and changing legislation, means now is a good time for enterprises to update their usage policies, says Ian Goss-Ross, CEO at Elingo...

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By Karl Reed, Chief Marketing and Solutions Officer at Elingo

Published 18 April 2013
Most contact centres record voice calls and interactions, but few manage and utilise the resulting data effectively...

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By Ian Goss-Ross, Chief Executive Officer Officer at Elingo

Published 4 March 2013
A few short years ago, Elingo was little more than four experts working from a house. Now it’s ushering SA’s top contact centres into a new era...

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By Ian Goss-Ross, Chief Executive Officer at Elingo

Published 7 January 2013
If contact centres aren't preparing to embrace these six key trends, they have already fallen behind, says Ian Goss-Ross, CEO of Elingo.

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By Ilva Pieterse, Owner of Quote Unquote Media

Published 5 December 2012
Among economic strife, cloud, and BYOD, 2012 was a challenging yet exciting year...

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