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Latitude™ v4.0

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Latitude software, a subsidiary of Interactive Intelligence, is a provider of debt collection software and services for collection agencies, first-party creditors, debt buyers, and law firms. The company has been honoured with Debt Connection Symposium’s 2008 “Industry Vendor of the Year” award, and the 2008 “Collection Technology Excellence” award. Latitude was founded in 1997 and is based in Jacksonville, Florida. It employs 40 people who serve more than 200 customers throughout North America.

A global leader in collection and recovery.

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Brochure: Latitude Overview

Brochure: Latitude Solutions

Key benefits

  • Images stored and attached to accounts
  • A customisable workflow engine controls treatment of accounts
  • Data can be imported or exported quickly saving managers valuable time
  • Collectors can receive immediate credit–card authorisation
  • Real-time performance metrics displayed on a dashboard helping managers understand work-effort results
  • Financial goals can be set at collector and client levels ensuring that staff are all aiming for the same target
  • Job Manager allows you to send and receive data from your clients ensuring that you skip vendors and dialer companies
  • Unlimited amount of account queuing methods for a visual of a collectors work queue

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Video: Latitude Software AIM
 

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